Money-back window
This template presents a 14-day support-backed guarantee. A real business must define exactly when the period starts and which evidence is needed.
Customers should contact support before requesting a refund so technical issues can be checked first.
Eligible cases
Refunds may be considered if activation details were not delivered, the service cannot be accessed after support attempts, or the wrong package was supplied.
The customer may be asked to provide order details, device information, speed-test results, or screenshots.
Exceptions
Refunds may be refused if login details were shared beyond the allowed connection count, the customer used unsupported apps, or the issue is caused by local internet or device limitations.
Any production policy should be clear, fair, and consistent with consumer law in the target market.
Process
Requests should be sent by email or WhatsApp with the order reference and reason. Approved refunds should return to the original payment method where possible.
Processing times depend on the payment provider.